Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.0
Location
8.0
Service
5.0
Dining
6.0
Guest reviews
7.8/10
based on 5 reviews
8.7
8.7/10 based on 550 reviews
Ruth
United States of America,
April
2025
5.0/10
My stay at Palacio Do Rio Hotel was mostly pleasant, with clean and comfortable rooms, but a few drawbacks, like the rudeness of the staff and high pricing. The restaurant offered decent food, albeit at a premium.
Rooms
7.0
The room was clean and comfortable, though the air conditioning was old, it worked fine. I did find a small roach in the bathroom, but otherwise, it was well-kept.
Service
5.0
The service was disappointing, particularly the receptionist who was quite rude and unhelpful when I needed assistance with a taxi. It really put a damper on my experience.
Location
8.0
The hotel is in a safe neighborhood not far from the airport and close to a mall. I felt safe walking to the mall at night, even if it was somewhat deserted.
Dining
6.0
The hotel's restaurant provided reasonable food options, but I found it a bit pricey given the quality. I did enjoy some succulent steaks during my visit.
Facilities
6.0
Basic facilities like room service and housekeeping were adequate. However, I felt the hotel could improve on overall value.
Edgar
United States of America,
April
2025
5.0/10
My stay at Palacio Do Rio Hotel was decent overall. The location is pretty good since it's close to the airport and near a mall, but the dining options weren't great. The room was clean and comfy, but the service left a lot to be desired.
Rooms
7.0
The room was clean and comfortable, although the AC was quite old. I did find a small roach in the bathroom, but everything else was tidy.
Service
5.0
The service was pretty disappointing. The receptionist seemed super rude and didn't even acknowledge my greetings. I had to wait almost half an hour for the taxi without any help from her.
Location
8.0
I liked that the hotel is not far from the airport and in a safe neighborhood. The mall nearby is convenient, even though the food options there are just the usual fast food.
Dining
6.0
The hotel's restaurant had reasonable food, but it felt a bit pricey. If you're looking for better dining options, you'll have to take a taxi to another area.
Facilities
7.0
Facilities like room service and housekeeping worked fine, and I appreciated the welcome drink. It wasn’t anything fancy, but it did the job.
Richard
United States of America,
February
2025
6.4/10
I found my stay at Palacio Do Rio Hotel to be decent, but there are some drawbacks. The location is great, being close to the airport and a mall, yet the dining options are limited. The room was clean and comfortable, but the service left much to be desired, especially from the receptionist.
Rooms
7.0
The room was clean and comfortable, but there was an old AC that worked fine. I did find a small roach in the bathroom, but overall, it was tidy.
Service
5.0
The receptionist was quite rude and unhelpful, which really dampened my experience. She didn't even respond when I greeted her, and we had a frustrating wait for the taxi.
Location
8.0
The hotel's location is very convenient, being not far from the airport and near a mall. While it felt safe to walk to the mall at night, there weren't many people around.
Dining
6.0
The hotel restaurant offered reasonable food, but it was a bit pricy. If you're looking for more variety, you'll need to take a taxi elsewhere, as the mall mainly has fast food options.
Facilities
6.0
The hotel provides room service, housekeeping, and laundry. The welcome drink was a nice touch, but I wish there were more amenities.
William
United States of America,
December
2024
5.8/10
I had a reasonably comfortable stay at Palacio Do Rio Hotel, with its clean rooms and proximity to the mall. However, the rude reception service and high pricing compared to other hotels in the region left much to be desired.
Rooms
7.0
The room was clean and comfortable, though the air conditioning unit was old yet functional. I did find a small roach in the bathroom, but aside from that, it was well-kept.
Service
5.0
The service was disappointing, especially at check-in. The receptionist was unwelcoming, not responding to my greetings and showing little concern when I expressed my worry about a delayed taxi.
Location
8.0
The hotel is conveniently located near the airport and a mall, which felt safe to walk to at night, even if it was quiet without many people around.
Dining
6.0
Dining options in the area were limited to fast food at the mall, and while the hotel restaurant offered decent food, it was on the pricier side.
Facilities
7.0
The hotel provided basic facilities like room service, housekeeping, and laundry, along with a welcome drink upon arrival.
Ronnie
United States of America,
November
2024
6.6/10
My stay at Palacio Do Rio was decent, but a few things held it back. The room was clean and comfy, but the pricing felt a bit steep compared to other places I stayed. The service at the front desk left a lot to be desired, especially when I needed assistance with a taxi. On the upside, the location is great, being near a mall and not far from the airport.
Rooms
7.0
The room was clean and comfortable, though the AC was a bit old.
Service
5.0
The receptionist was rude, just lacking in warmth and helpfulness.
Location
8.0
The hotel is conveniently located near a mall and the airport.
Dining
6.0
The hotel restaurant had reasonable food but was pricey for what it offered.
Facilities
6.0
Basic amenities like room service and housekeeping were decent, but nothing too fancy.